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50% off storewide | No code needed | Brisbane local pick up

Shipping

We currently only deliver to destinations in Australia. We hope to provide international shipping soon. Please keep an eye on our Instagram to be notified for when we launch international shipping.

All deliveries are sent via Australia Post. You will receive a tracking number once your order is dispatched. Please visit the Australia Post website for expected delivery times and possible disruptions. 

Some Brisbane deliveries will be completed via local delivery. You will be made aware of this when your order is fulfilled.

We are pleased to offer free standard delivery on orders over $150. You can upgrade this to express shipping for $10 when you check out.

We offer $10 standard shipping and $20 express shipping on orders under $150.

We pack and ship Monday to Friday (excluding Queensland public holidays) and aim to have all orders dispatched within 24 hours of purchase. Orders made before 12pm each business day will be sent the following business day. If you need your order to be dispatched faster, please get in touch via hello@lewisstreet.com.au.

On the occasion that we take a family holiday, we'll make any handling and shipping delays known on our website and Instagram.

We know the words that go along with a gift are just as special as the gift itself so we'd love to include a love note with your order. Simply add your message to the 'Notes' box when you check out and we'll include it on our packing card. If you've purchased a greeting card with your order that you would like written on, please use the 'Notes' box to let us know and include your message. 

We are proud to share that most of the Lewis Street Store packaging is environmentally friendly.

Our tissue paper is 100% circular and can be composted or recycled after use. Our mailing bags are home or commercially compostable and made from PLA (cornstarch) and PBAT (composting co-polymer). Our recyclable mailing boxes are made with FSC certified cardboard sourced from responsibly managed forests. Our tape is also made from 100% recycled FSC certified paper and is recyclable and home-compostable. Our hex wrap is made from 100% biodegradable kraft paper. The only time you'll find plastic in your order is if the product you have purchased comes packaged in it.

Returns

When making your purchase, please choose carefully as we only offer online store credits for change of mind returns. To be eligible for a return please contact us within three (3) days of receiving your order to organise your return. Returned items must be in their original condition (not damaged, used or altered in any way). Proof of purchase is required for all returns.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

If you would like to return an item due to change of mind, please contact us via hello@lewisstreet.com.au within three (3) days of recieving your order.

Please note, shipping costs are non-refundable and Lewis Street Store will not cover the postage costs for change of mind returns.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please choose wisely when purchasing a sale item. All sale items are final sale and Lewis Street Store does not offer returns for these items.

We take great care when packing and shipping your orders and always carefully check over all items before dispatching.

If your order didn't arrive as expected or doesn't work the way it's meant to, please get in touch with us via hello@lewisstreet.com.au within three (3) days of purchase to arrange a return for your choice of a replacement (where possible), refund or online credit. Shipping costs are non-refundable.

Please note, you may be asked to provide photographic proof of a package that has arrived damaged or a faulty item before a return is agreed upon. 

Discount codes

As a new customer you can enjoy 10% off your first order with the discount code WELCOME10. This discount code cannot be used in conjection with any other discount code.

To celebrate the month of love, use discount code VALENTINE for free express shipping on your order. This code cannot be used in conjunction with any other discount code. This discount code expried at 11.59pm AEST 28 February 2022.

Only one discount code can be used per order.